The Complaints Process
Customer Feedback
We have a Complaints Handling Process.
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We aim to provide you with the highest quality service and support. But if you do have a complaint or encounter a problem, please let us know as soon as you can. We will take any complaint seriously and endeavour to resolve the problem as quickly as possible.
Contact our office for information on our Complaints Handling process.
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We are a Participant of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). The IFSO Scheme resolves complaints about insurance and financial services. It is a free service for our customers. If we are unable to resolve your problem, contact the IFSO Scheme: www.ifso.nz email: info@ifso.nz phone: 0800 888 202.
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Anon Nov 2017
Both Patrick and I were both very happy with Chris Moffat Thanks Helen and Patrick Smith
12th Dec 2017
Thank you for recent information on our insurances Karen and Rob
28th Nov 2017
Anon Nov 2017
Very Good. AMP has been our advisors for a long period of time.
Ian Howells
10 Aug 2017
Justin, July 2017
Excellent Service
I would fully recommend using this company. We have dealt with this company since 2010 and have always received outstanding service.
They go above and beyond to provide a professional and personal service.
Selina 26 Jun 2017
Professional Business.
We would highly recommend Kelly & Associates as an honest, professional and friendly business.
Very happy with all aspects of the service over the years. Faye Morley
July 2016
Thank you.
Thanks very much, appreciate the easy and no nonsense approach. Anon.
August 2016