The Complaints Process

We have a Complaints Handling Process.

​

We aim to provide you with the highest quality service and support.  But if you do have a complaint or encounter a problem, please let us know as soon as you can. We will take any complaint seriously and endeavour to resolve the problem as quickly as possible.
Contact our office for information on our Complaints Handling process.

​

We are a Participant of the Insurance & Financial Services Ombudsman Scheme (IFSO Scheme). The IFSO Scheme resolves complaints about insurance and financial services. It is a free service for our customers. If we are unable to resolve your problem, contact the IFSO Scheme: www.ifso.nz  email: info@ifso.nz  phone: 0800 888 202.

​

​
​

Anon           Nov 2017

Both Patrick and I were both very happy with Chris Moffat Thanks                                                                                                   Helen and Patrick Smith

                                                                                                                                                                                                                                 12th Dec 2017

Thank you for recent information on our insurances                                                                                           Karen and Rob

                                                                                                                                                                          28th Nov 2017

Anon          Nov 2017

Very Good. AMP has been our advisors for a long period of time.

                                                                                                                                                                                     Ian Howells

                                                                                                                                                                                          10 Aug 2017

Justin, July 2017

 Excellent Service
I would fully recommend using this company. We have dealt with this company since 2010 and have always received outstanding service.

They go above and beyond to provide a professional and personal service.                                                           

                                                                                                                                                                                     Selina                                                                                                                                                                                                                         26 Jun 2017 

Professional Business.

We would highly recommend Kelly & Associates as an honest, professional and friendly business.

Very happy with all aspects of the service over the years.                                                                                                                Faye Morley

                                                                                                                                                                                                          July 2016 

Thank you.

Thanks very much, appreciate the easy and no nonsense approach.                                                                                              Anon.

                                                                                                                                                                                               August 2016